Last updated: 01/07/2026

1. Introduction

BIOTECH (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit [www.biotech-labs.co.uk], purchase products from us, contact us, create an account, subscribe to marketing communications or otherwise interact with our business.

We operate in the United Kingdom and process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Data Controller: BIOTECH
Email: [info@biotech-labs.co.uk]

2. Information We Collect

Depending on how you interact with us, we may collect and process the following categories of personal information:

Identity and contact information, including your name, billing address, delivery address, email address and telephone number.

Account information, including your username, password or other account credentials where customer accounts are available.

Order and transaction information, including products ordered, order history, transaction amounts, delivery information, refunds and correspondence relating to your purchases.

Payment information. Payments may be processed by third-party payment providers. We do not necessarily receive or store your complete payment card details. Payment providers may process information in accordance with their own privacy policies.

Technical information, including your IP address, browser type, device information, operating system, approximate location derived from technical information and information about how you access our website.

Website usage information, including pages visited, products viewed, links clicked, referring websites and other information concerning your interaction with our website.

Communications, including emails, customer-service enquiries, complaints, product enquiries and other correspondence you send to us.

Marketing preferences, including whether you have agreed to receive promotional communications and your preferences regarding those communications.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

3. How We Collect Your Information

We may collect information directly from you when you place an order, create an account, contact us, complete a form, subscribe to communications or otherwise provide information to us.

We may also collect certain information automatically through cookies and similar technologies when you use our website.

In some circumstances, information may be provided to us by third parties involved in providing our services, such as payment processors, delivery companies, e-commerce platforms and fraud-prevention providers.

4. How We Use Your Personal Information

We may use your personal information to:

* process, fulfil and deliver orders;
* process payments, refunds and returns;
* manage your customer account;
* communicate with you regarding purchases and enquiries;
* provide customer service;
* operate, maintain and improve our website;
* detect and prevent fraud, misuse and security incidents;
* maintain appropriate business, accounting and transaction records;
* comply with our legal and regulatory obligations;
* establish, exercise or defend legal claims; and
* send marketing communications where permitted by law.

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing is necessary to enter into or perform a contract with you, including processing and delivering an order.

Legal obligation — where processing is necessary for us to comply with applicable law, including certain tax, accounting and regulatory requirements.

Legitimate interests — where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include fraud prevention, website security, customer service and improving our business.

Consent — where you have given us consent for a particular purpose, such as certain forms of electronic marketing or non-essential cookies. Where processing relies on consent, you may withdraw that consent at any time.

6. Payments

We may use third-party payment processors to securely process payments.

Payment providers may collect and process payment card details, billing information and transaction information directly. Their handling of personal information is governed by their respective privacy policies and legal obligations.

We recommend reviewing the privacy policy of the payment provider presented to you during checkout.

7. Delivery and Order Fulfilment

Where necessary to fulfil an order, we may share relevant personal information with postal services, couriers, fulfilment providers and other delivery partners.

This information will normally be limited to what is reasonably required to process and deliver your order, such as your name, delivery address, telephone number, email address and relevant delivery instructions.

8. Sharing Your Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

* website and e-commerce hosting providers;
* payment processors;
* delivery and fulfilment companies;
* IT and security service providers;
* analytics and website service providers;
* professional advisers such as accountants, solicitors and insurers; and
* government bodies, regulators, law enforcement agencies or courts where disclosure is legally required.

Where appropriate, service providers processing personal information on our behalf are required to handle that information securely and only for authorised purposes.

We do not sell your personal information to third parties.

9. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law. Depending on the destination and circumstances, this may include relying on UK adequacy regulations or appropriate contractual safeguards.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and reporting requirements.

Retention periods vary depending on the type of information and our legal obligations.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

11. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support advertising or marketing.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics or advertising cookies, may require your consent before being placed on your device.

Where required, our website will provide a cookie consent mechanism allowing you to manage your preferences.

For more information, please see our Cookie Policy at [biotech-labs.co.uk/cookie].

12. Marketing Communications

Where permitted by law, we may send you information about our products, offers and services.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from electronic marketing at any time by using the unsubscribe option included in the relevant communication or by contacting us at [info@biotech-labs.co.uk].

Opting out of marketing will not prevent us from sending necessary service communications relating to an existing order, account or transaction.

13. Security

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account password or other authentication information associated with your account confidential.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

* the right to be informed about how your personal information is used;
* the right to request access to your personal information;
* the right to request correction of inaccurate or incomplete information;
* the right to request deletion of your personal information in certain circumstances;
* the right to request restriction of processing in certain circumstances;
* the right to object to certain processing;
* the right to data portability in applicable circumstances; and
* rights relating to certain automated decision-making and profiling.

Where we rely on consent, you also have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us at [info@biotech-labs.co.uk]. We may need to verify your identity before responding to a request.

15. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Further information about your data protection rights and how to make a complaint is available from the ICO.

16. Children’s Privacy

Our website and products are not intended for children, and we do not knowingly seek to collect personal information from children.

If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take appropriate steps in accordance with applicable law.

17. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

The latest version will be published on our website with the updated date shown at the top of this policy.

19. Contact Us

If you have questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact:

BIOTECH
Email: [infobiotech-labs.co.uk]
Website: [biotech-labs.co.uk]